Customer Experience & Operations Advisor

SIRVA Inc.; Oregon; Híbrido; USD 45.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Workplace flexibility

Comprehensive benefits package

Generous vacation days

Descripción de la vacante

Sirva Worldwide, Inc. is seeking a Customer Experience & Operations Consultant to serve as the coordinating point for customers in their mobility journey.

The role emphasizes proactive customer contact, service advisory across partner programs, and cross-functional collaboration to ensure timely, accurate information and a high-quality experience. The position requires strong communication, data integrity, and the ability to work across multiple service lines to support relocation needs

Formación

• High school diploma or equivalent.
• University/college degree preferred.
• 1 year in a customer experience, business operations role preferred.
• International experience a plus, but not necessary.
• Must be fluent in English, but other languages are highly desired.

Responsabilidades

• Coordinate and manage customer mobility journeys across services.
• Proactively contact customers at key milestones to enhance experience.
• Advise on services provided by supplier partners (homesale, home rental, etc.).
• Maintain data integrity and accurate client notes across systems.
• Use omnichannel tools (phone, email, chat) to support interactions.
• Collaborate with internal teams and supplier partners to meet customer needs.

Conocimientos

Direct Customer Interaction

Digital tools

Multichannel support

Customer advisory

Attention to detail

Problem solving

Team collaboration

English fluency

Educación

High school diploma

University/college degree preferred

1 year CX/operations experience

Descripción del empleo

Sirva Worldwide, Inc. is seeking a Customer Experience & Operations Consultant to serve as the coordinating point for customers in their mobility journey.

The role emphasizes proactive customer contact, service advisory across partner programs, and cross-functional collaboration to ensure timely, accurate information and a high-quality experience. The position requires strong communication, data integrity, and the ability to work across multiple service lines to support relocation needs