Customer Experience Officer - Growth & Training

Alphabe Insight Inc; Columbus (OH); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Leadership training

Team collaboration

Long-term growth

Job summary

Biz Voice Boost is seeking a dependable Customer Service Officer to assist customers, provide information, and help resolve service-related concerns in a welcoming, service-oriented environment.

You will respond to inquiries, explain products and promotions, and route complex requests while maintaining accurate records. Paid training and ongoing professional development opportunities are available within a collaborative team.

Qualifications

• Strong verbal communication and active listening skills.
• Patient, courteous, and professional approach to customer interactions.
• Problem-solving skills and attention to detail.
• Ability to organize tasks and manage competing priorities.
• Dependability and willingness to learn company procedures.

Responsibilities

• Respond to customer inquiries and provide clear, accurate information.
• Explain available products, services, and promotional offerings.
• Listen to customer concerns and help identify appropriate solutions.
• Direct complex requests to the relevant team members.
• Follow up on outstanding customer questions and requests.
• Maintain accurate records of customer interactions and service matters.
• Identify recurring questions or concerns and share feedback with the team.
• Work collaboratively with colleagues to maintain consistent service standards.

Skills

Verbal communication

Active listening

Patience

Problem solving

Organization

Dependability

Job description

Biz Voice Boost is seeking a dependable Customer Service Officer to assist customers, provide information, and help resolve service-related concerns in a welcoming, service-oriented environment.

You will respond to inquiries, explain products and promotions, and route complex requests while maintaining accurate records. Paid training and ongoing professional development opportunities are available within a collaborative team.