Customer Service Officer

Alphabe Insight Inc; Columbus (OH); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Leadership training

Team collaboration

Long-term growth

Job summary

Biz Voice Boost is seeking a dependable Customer Service Officer to assist customers, provide information, and help resolve service-related concerns in a welcoming, service-oriented environment.

You will respond to inquiries, explain products and promotions, and route complex requests while maintaining accurate records. Paid training and ongoing professional development opportunities are available within a collaborative team.

Qualifications

• Strong verbal communication and active listening skills.
• Patient, courteous, and professional approach to customer interactions.
• Problem-solving skills and attention to detail.
• Ability to organize tasks and manage competing priorities.
• Dependability and willingness to learn company procedures.

Responsibilities

• Respond to customer inquiries and provide clear, accurate information.
• Explain available products, services, and promotional offerings.
• Listen to customer concerns and help identify appropriate solutions.
• Direct complex requests to the relevant team members.
• Follow up on outstanding customer questions and requests.
• Maintain accurate records of customer interactions and service matters.
• Identify recurring questions or concerns and share feedback with the team.
• Work collaboratively with colleagues to maintain consistent service standards.

Skills

Verbal communication

Active listening

Patience

Problem solving

Organization

Dependability

Job description

• Compensation: USD 3,800 - USD 4,375 - monthly

Company Description

At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through professional communication, community engagement, and innovative outreach strategies. Our team values collaboration, creativity, and continuous growth, providing every employee with the opportunity to build a rewarding career in a supportive and professional environment.

Job Description

Position Summary

We are looking for a dependable and customer-focused Customer Service Officer to assist customers with inquiries, provide information, and help resolve service-related concerns. The successful candidate will communicate professionally, follow through on customer requests, and contribute to a welcoming and service-oriented environment.

Responsibilities

Respond to customer inquiries and provide clear, accurate information.

Explain available products, services, and promotional offerings.

Listen to customer concerns and help identify appropriate solutions.

Direct complex requests to the relevant team members.

Follow up on outstanding customer questions and requests.

Maintain accurate records of customer interactions and service matters.

Identify recurring questions or concerns and share feedback with the team.

Work collaboratively with colleagues to maintain consistent service standards.

Paid training and onboarding support.

Opportunities to strengthen communication and problem-solving skills.

Collaborative work environment.

Professional development and career advancement opportunities.

Hands-on experience in customer relations.

Qualifications

Strong verbal communication and active listening skills.

Patient, courteous, and professional approach to customer interactions.

Problem-solving skills and attention to detail.

Ability to organize tasks and manage competing priorities.

Dependability and willingness to learn company procedures.

Previous customer service experience is an asset but not required.

Additional Information

• Competitive salary of $52,000 – $58,000 annually
• Professional leadership development and training
• Opportunities to develop management and business skills
• Hands-on experience with business operations
• Supportive and collaborative team environment
• Opportunities to take on greater responsibilities as you grow
• Long-term professional growth within the organization