Customer Experience Manager — Flexible Schedule & Growth

Rich Royalty; Evansville (IN); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Rich Royalty State Farm in Evansville, IN seeks a Customer Service Manager to deliver exceptional client experiences, resolve inquiries, and coordinate with the agency team to drive community trust. You will guide frontline staff and tailor service approaches to enhance satisfaction.

Ideal candidates have 2+ years of insurance experience and strong organizational and communication skills. The role offers growth opportunities, a competitive schedule, and a supportive local agency environment.

Qualifications

• 2+ years of insurance experience.
• Organizational skills.
• Communication and problem-solving abilities.
• Willingness to meet with customers daily.

Responsibilities

• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Sell additional policies / services when needed.

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Manager with Rich Royalty State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Sell additional policies / services when needed.

QUALIFICATIONS:

• 2+ years of insurance experience.
• Organizational skills.
• Communication and problem-solving abilities.
• Willingness to meet with customers daily.