Customer Experience & Merchandising Lead

Five Below; Northern (KY); Hybrid; USD 17,000 - 24,000; Full time

Job summary

Five Below in Kentucky is seeking a Merchandise Manager to lead the Freight team and store associates under the Store Manager. The MM executes merchandising standards, drives sales, maintains inventory integrity, and ensures safety, cleanliness, and customer service.

You will open/close procedures, train staff, schedule, use financial reports to seize opportunities, and manage payroll in line with the budget. This hourly, full-time role requires strong leadership and excellent communication.

Qualifications

• High School diploma or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.

Responsibilities

• Ensures Merchandise Movement Process is flawlessly executed
• Responsible for merchandising, signing, and resets in Now, Style, Room, Tech, and Party
• Opening and closing store procedures
• Performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Assists in staff scheduling
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Uses financial reporting to drive business opportunities
• Assists payroll process and ensures budget is in line with plan
• Assists in merchandising procedures
• Responsible for maintaining assigned zone
• Sets and maintains Market Plan, Signage, and other Merchandise Sets
• Ensures the execution of company Inventory Integrity process
• Adheres to and holds associates accountable to all Five Below’s SOP
• Responsible for cash handling procedures including preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Leads Asset Protection and Safety processes and holds associates accountable
• Delivers exceptional customer service through personal contact with customers
• Assists in receiving and stocking procedures
• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Leads and ensures Five Below’s Packaway Process is completed within timeframes
• Performs store maintenance including taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Leadership

Communication

Ownership

Accountability

Sales driven

Planning

Time management

Education

High School diploma

College experience preferred

Job description

Five Below in Kentucky is seeking a Merchandise Manager to lead the Freight team and store associates under the Store Manager. The MM executes merchandising standards, drives sales, maintains inventory integrity, and ensures safety, cleanliness, and customer service.

You will open/close procedures, train staff, schedule, use financial reports to seize opportunities, and manage payroll in line with the budget. This hourly, full-time role requires strong leadership and excellent communication.