Customer Experience & Merchandising Associate

The TJX Companies, Inc.; Old Saybrook (CT); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Medical/dental/vision coverage

Job summary

HomeGoods at The TJX Companies, Inc. in the United States seeks team members to deliver exceptional customer experiences, maintain a clean and organized store, and support operations across departments as needed.

You will engage customers, promote credit and loyalty programs, follow merchandising standards, and assist with store recovery and safety. This role emphasizes teamwork, integrity, and compliance with policies while supporting store goals.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Job description

HomeGoods at The TJX Companies, Inc. in the United States seeks team members to deliver exceptional customer experiences, maintain a clean and organized store, and support operations across departments as needed.

You will engage customers, promote credit and loyalty programs, follow merchandising standards, and assist with store recovery and safety. This role emphasizes teamwork, integrity, and compliance with policies while supporting store goals.