Customer Experience & Merchandising Associate

goodwillmiddletn; Jackson (TN); On-site; USD 26,000 - 32,000; Full time

Job summary

Goodwill in Jackson, TN is seeking a Retail Sales Floor Associate to help maintain a clean, organized, and welcoming store environment during assigned shifts. You will support friendly, efficient service through POS transactions, merchandising, and front-end operations, all aligned with Goodwill’s mission of Changing Lives through Education, Training, and Employment.

Under store management, you will complete daily tasks, assist shoppers with questions, support signage and product presentation,

Qualifications

• High School Diploma or equivalent preferred.
• Experience in retail or customer service preferred, but not required.
• Bilingual language skills are preferred.
• Able to stand, walk, bend, and lift as required in a retail environment.

Responsibilities

• Maintain a positive shopper experience by keeping a clean, organized, and welcoming store environment.
• Process point‑of‑sale transactions accurately with friendly, efficient service.
• Support merchandising and store readiness through recovery and presentation adherence.
• Follow safety, cash‑handling, pricing integrity, and loss‑prevention procedures.
• Maintain flexible scheduling including evenings, weekends, and holidays.

Skills

Customer service

Cash handling

Basic math

Flexibility

Communication

Education

High School Diploma or equivalent

Tools

POS system

Job description

Goodwill in Jackson, TN is seeking a Retail Sales Floor Associate to help maintain a clean, organized, and welcoming store environment during assigned shifts. You will support friendly, efficient service through POS transactions, merchandising, and front-end operations, all aligned with Goodwill’s mission of Changing Lives through Education, Training, and Employment.

Under store management, you will complete daily tasks, assist shoppers with questions, support signage and product presentation,