Guest Experience & Merchandising Associate — Flexible Schedule

Goodwill Industries of Middle Tennessee, Inc.; Brentwood (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation

Holiday & Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. seeks a Retail Sales Floor Associate to support a positive shopper experience by maintaining a clean, organized store environment during assigned shifts, handling point-of-sale transactions, merchandising, and overall store readiness, while aligning with Goodwill’s mission.

The role emphasizes teamwork, respect, and empowerment, with a flexible schedule including evenings, weekends, and holidays, and full-time benefits available.

Qualifications

• Ability to deliver friendly, respectful, and helpful shopper service.
• Ability to follow established processes, procedures, and safety guidelines.
• Basic math skills and attention to detail for accurate transactions.
• Ability to stand, walk, bend, and lift as required in a retail environment.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Support the delivery of a consistently positive shopper experience during assigned shifts by helping maintain a clean, organized, and welcoming store environment.
• Provide a world-class shopper experience by Greeting, Respecting, Engaging, Assisting, and Thanking every shopper.
• Accurately process point-of-sale transactions while delivering friendly, efficient service and supporting smooth customer flow at the front end.
• Support shop-ready merchandising standards through timely recovery, basic replenishment, and adherence to established presentation guidelines.
• Maintain cleanliness, organization, and safety across all shopper-facing areas, including registers, aisles, fitting rooms, restrooms, and checkout zones.
• Assist shoppers with questions, product location, fitting rooms, and checkout needs in a courteous and respectful manner.
• Support signage placement, price accuracy, fixture organization, and product presentation by following established processes and reporting concerns to store leadership.
• Complete assigned tasks to support overall store readiness, including recovery, merchandising support, and basic housekeeping throughout the shift.
• Support opening and closing routines assigned to ensure the store is ready to serve shoppers at the beginning and end of each day.
• Assist with basic backroom, production, or operational support tasks as directed by store leadership.
• Follow all company policies, safety guidelines, and operational procedures during assigned shifts.
• Practice safe work behaviors and report hazards, incidents, or concerns to store management.
• Follow cash-handling, pricing integrity, and loss-prevention procedures to support a safe and compliant shopping environment.
• Maintain a flexible schedule, including evenings, weekends, and holidays.
• Perform other duties as assigned to support overall store operations.

Skills

Friendly shopper service

Follow processes

Basic math & accuracy

Stand/walk/bend/lift

Flexible schedule

Education

High School Diploma or equivalent

Job description

Goodwill Industries of Middle Tennessee, Inc. seeks a Retail Sales Floor Associate to support a positive shopper experience by maintaining a clean, organized store environment during assigned shifts, handling point-of-sale transactions, merchandising, and overall store readiness, while aligning with Goodwill’s mission.

The role emphasizes teamwork, respect, and empowerment, with a flexible schedule including evenings, weekends, and holidays, and full-time benefits available.