Customer Experience & Merchandising Associate

The TJX Companies, Inc.; City of Schenectady (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Health and wellness benefits

401(k) contributions

Paid holidays

Job summary

Marshalls at USA Marshalls Store Schenectady NY is seeking staff to deliver a highly satisfactory customer experience and uphold store standards. You will engage customers, promote loyalty programs, and keep a clean, organized sales floor while supporting multiple areas as needed.

The role emphasizes strong communication, teamwork, and adherence to labor policies. Competitive benefits and opportunities to grow within TJX are offered.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexibility

Communication

Organization

Multi-tasking

Attention to detail

Teamwork

Retail experience

Job description

Marshalls at USA Marshalls Store Schenectady NY is seeking staff to deliver a highly satisfactory customer experience and uphold store standards. You will engage customers, promote loyalty programs, and keep a clean, organized sales floor while supporting multiple areas as needed.

The role emphasizes strong communication, teamwork, and adherence to labor policies. Competitive benefits and opportunities to grow within TJX are offered.