Customer Experience & Membership Sales Associate

Caliber Car Wash; Pensacola (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401K with Company Match

Vacation Paid Time Off

On-Demand Pay

Employee Assistance Program

Company-paid Life Insurance

Pet Insurance

Discounted tickets

Job summary

Caliber Car Wash in Pensacola, FL, is seeking a Site Experience Attendant to deliver an exceptional customer experience across wash packages, memberships, and site operations. The role rotates among customer engagement, sales, tunnel operations, and lot responsibilities, supporting safety and quality standards.

The ideal candidate has strong communication, teamwork, and reliability, with a willingness to work outdoors in varying weather and to learn multiple operational functions through

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, retail, hospitality, or sales experience preferred.
• Excellent communication and interpersonal skills.
• Positive attitude with a passion for serving customers.
• Comfortable recommending memberships and additional services.
• Ability to work both independently and as part of a team.
• Strong attention to safety and operational procedures.
• Dependable with excellent attendance and punctuality.
• Willingness to work outdoors in varying weather conditions.
• Ability to learn multiple operational functions through cross-training.

Responsibilities

• Welcome every customer with enthusiasm and professionalism.
• Educate customers on wash packages, Limitless Wash Club memberships, and promotions.
• Recommend products and services based on customer needs.
• Process transactions accurately and efficiently.
• Resolve customer questions and concerns while delivering exceptional service.
• Consistently contribute to membership growth goals.
• Maintain a positive, energetic presence throughout each shift.
• Safely guide vehicles into the wash tunnel.
• Perform loading procedures in accordance with safety standards.
• Monitor tunnel operations to ensure efficient vehicle flow.
• Communicate clearly with customers during the loading process.
• Immediately report equipment or safety concerns.
• Assist customers throughout the vacuum and parking areas.
• Maintain a clean, organized, and welcoming site.
• Empty trash receptacles and replenish amenities.
• Perform routine housekeeping throughout the site and grounds.
• Ensure all customer-facing areas reflect Caliber's standards.
• Rotate between customer engagement, sales, tunnel operations, and lot responsibilities.
• Adapt to changing business needs and staffing priorities.
• Support fellow team members to ensure smooth daily operations.
• Participate in ongoing training and development opportunities.
• Demonstrate flexibility and a team-first attitude.
• Follow all company safety policies and operating procedures.
• Maintain a clean, safe working environment.
• Wear required personal protective equipment.
• Immediately report unsafe conditions or incidents.
• Protect company assets and uphold operational standards.

Skills

Customer service

Communication

Teamwork

Safety awareness

Attendance

Outdoor work

Cross-training

Education

High school diploma or equivalent

Job description

Caliber Car Wash in Pensacola, FL, is seeking a Site Experience Attendant to deliver an exceptional customer experience across wash packages, memberships, and site operations. The role rotates among customer engagement, sales, tunnel operations, and lot responsibilities, supporting safety and quality standards.

The ideal candidate has strong communication, teamwork, and reliability, with a willingness to work outdoors in varying weather and to learn multiple operational functions through