Front-End Customer Service Leader

The Winn-Dixie Company; Hilliard (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

The Winn-Dixie Company is seeking a Customer Service Manager for a working store leadership role in Florida. You will supervise front-end operations, ensure exceptional service, and uphold cash, labor, and safety controls while developing staff for future advancement.

The role combines hands-on leadership with administrative duties, requiring a balance of labor, delegation and planning in a busy retail environment.

Qualifications

• High School Diploma or Equivalent required.
• Bachelor's Degree or 4 years related experience preferred.
• Possession of Food Safety Certification or ability to obtain within 180 days.
• Must be 21 years of age and eligible to work in the United States.
• Proficient with computer applications used in store operations.

Responsibilities

• Leads and empowers teams to deliver a great shopping experience aligned with vision and policies.
• Assists in managing budget, inventory, labor, and cash controls with integrity.
• Trains and coaches team on KPIs, product knowledge, and safety.
• Oversees recruiting, onboarding and training of new associates.
• Ensures compliance with safety, sanitation and regulatory codes.

Skills

Customer service

Interpersonal skills

Communication

Leadership

Education

High School Diploma or Equivalent

Bachelor's Degree or 4 years relevant experience

Job description

The Winn-Dixie Company is seeking a Customer Service Manager for a working store leadership role in Florida. You will supervise front-end operations, ensure exceptional service, and uphold cash, labor, and safety controls while developing staff for future advancement.

The role combines hands-on leadership with administrative duties, requiring a balance of labor, delegation and planning in a busy retail environment.