Customer Experience Manager & Front-End Leader

The Winn-Dixie Company; Lake City (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

The Winn-Dixie Company is seeking a Customer Service Manager to lead all front-end functions, ensuring outstanding customer experience and policy compliance. The role balances hands-on store duties with delegation, team building and administrative work to develop strong future leaders.

Responsibilities include hiring and training execution, budgeting, and ensuring food safety and safety compliance while maintaining a service-oriented store environment.

Qualifications

• Strong customer service skills and ability to lead a diverse team.
• Excellent interpersonal, motivational and communication abilities.
• Proficiency in managing and coaching front-end operations.

Responsibilities

• Leads and empowers teams to deliver a great shopping experience in line with company vision and policies.
• Manages fiscal budget, in-stock, inventory, shrink, expenses and cash control with integrity.
• Trains and coaches team on KPIs, product knowledge, safety and sanitation.
• Ensures recruitment, onboarding and training of new associates.
• Maintains safety, compliance and high standards of service.

Skills

Customer service skills

Interpersonal skills

Communication skills

Leadership

Team building

Education

High School Diploma or Equivalent

Bachelor’s Degree or 4 years experience

Job description

The Winn-Dixie Company is seeking a Customer Service Manager to lead all front-end functions, ensuring outstanding customer experience and policy compliance. The role balances hands-on store duties with delegation, team building and administrative work to develop strong future leaders.

Responsibilities include hiring and training execution, budgeting, and ensuring food safety and safety compliance while maintaining a service-oriented store environment.