Customer Experience Manager - Service Desk

Hugos-Family-Marketplace; Park Rapids (MN); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health, dental & vision insurance

401(k) plan

Paid time off

Holiday pay

Employee discount

Zusammenfassung

Hugo's Family Marketplace in Park Rapids, MN is seeking a Service Counter Manager to oversee the day-to-day operations of the customer service desk and ensure a positive shopping experience for every customer. You will handle customer inquiries, coordinate with departments, run daily reports, reconcile cashier tills, manage inventory, and utilize POS systems with accurate records and cash handling.

This full-time role offers health, dental and vision insurance, a 401(k), paid time off, holiday

Qualifikationen

• High school diploma or GED required.
• 1–2 years in retail, cashier, or customer service roles.
• Experience handling cash, POS systems, or returns.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Familiarity with grocery store operations is a plus.

Aufgaben

• Manage the day-to-day operations of the customer service desk.
• Handle customer inquiries and provide solutions to ensure satisfaction.
• Coordinate with different departments to facilitate smooth operations.
• Maintain accurate records, schedules, and reports.
• Ensure a positive shopping experience for customers.
• Run daily reports and reconcile cashier tills.
• Handle customer instances and answer phone calls professionally.
• Manage inventory and ensure stock levels are maintained.
• Utilize POS systems and manage cash handling efficiently.

Kenntnisse

Customer service

Cash handling

POS systems

Communication skills

Ausbildung

High school diploma or GED

Bachelor’s degree in business/retail management (preferred)

Tools

POS terminals

Jobbeschreibung

Hugo's Family Marketplace in Park Rapids, MN is seeking a Service Counter Manager to oversee the day-to-day operations of the customer service desk and ensure a positive shopping experience for every customer. You will handle customer inquiries, coordinate with departments, run daily reports, reconcile cashier tills, manage inventory, and utilize POS systems with accurate records and cash handling.

This full-time role offers health, dental and vision insurance, a 401(k), paid time off, holiday