Customer Experience Manager — Multi-Brand & Events

Bubble Run; Phoenix (AZ); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Opportunities for wage increases

Full-time employment after 90 days

Job summary

Bubble Run seeks a Customer Service Manager to be the first touchpoint for customers via email, phone and social channels. You will resolve inquiries, troubleshoot issues, and ensure participants have the full event experience.

The role requires strong organization and the ability to multi-task across multiple brands, with CRM proficiency, Google Suite skills, and a commitment to excellent service. This position supports social engagement and team planning for company growth.

Qualifications

• Experience in customer service with a focus on multi-brand environments.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and tasks concurrently.
• Proficient with CRM systems and Google Workspace.

Responsibilities

• Maintain and manage customer records in the CRM.
• Respond promptly and professionally to inquiries via email, phone, or social channels.
• Ensure customers have the full event experience through clear information.
• Learn and uphold customer participation processes for events.
• Provide administrative support for upcoming activities and events.
• Support social media efforts to foster community interaction.
• Participate in team planning to drive growth and direction.

Skills

Customer service

Multi-brand management

Communication

Time management

Multi-tasking

Google Suite

Groove

Tools

Groove

Job description

Bubble Run seeks a Customer Service Manager to be the first touchpoint for customers via email, phone and social channels. You will resolve inquiries, troubleshoot issues, and ensure participants have the full event experience.

The role requires strong organization and the ability to multi-task across multiple brands, with CRM proficiency, Google Suite skills, and a commitment to excellent service. This position supports social engagement and team planning for company growth.