Multi-Brand Customer Experience Lead

Foam Glow; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Wage increases

Full-time after 90 days

Job summary

Foam Glow in Phoenix, AZ is seeking a Customer Service Manager to lead client communications across multiple brands, manage customer records in the CRM, and ensure participants receive a seamless event experience.

The role requires strong organization, excellent written and verbal skills, and the ability to collaborate with sales, marketing, and operations to grow our community and deliver outstanding service.

Qualifications

• Experience in customer service roles with a focus on client communication.
• Ability to manage multiple brands and customer journeys.
• Excellent verbal and written communication skills.
• Strong time management and multitasking abilities.
• Proficiency with Google Workspace for documentation and collaboration.
• Experience with Groove or similar email platforms is a plus.

Responsibilities

• Serve as the first point of contact for customers via email, phone, and social channels.
• Maintain and update customer records in the CRM system.
• Learn and uphold the event participation process to ensure full experience for customers.
• Provide administrative support and collaborate with team on upcoming activities and events.
• Engage with customers to promote community interaction on company pages and groups.
• Participate in team planning meetings to drive growth and direction.

Skills

Customer Service

Multi-tasking

Communication

Time Management

Google Suite

Groove / Email software

Tools

Google Suite

Groove

Job description

Foam Glow in Phoenix, AZ is seeking a Customer Service Manager to lead client communications across multiple brands, manage customer records in the CRM, and ensure participants receive a seamless event experience.

The role requires strong organization, excellent written and verbal skills, and the ability to collaborate with sales, marketing, and operations to grow our community and deliver outstanding service.