Customer Service Manager

Foam Glow; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Wage increases

Full-time after 90 days

Job summary

Foam Glow in Phoenix, AZ is seeking a Customer Service Manager to lead client communications across multiple brands, manage customer records in the CRM, and ensure participants receive a seamless event experience.

The role requires strong organization, excellent written and verbal skills, and the ability to collaborate with sales, marketing, and operations to grow our community and deliver outstanding service.

Qualifications

• Experience in customer service roles with a focus on client communication.
• Ability to manage multiple brands and customer journeys.
• Excellent verbal and written communication skills.
• Strong time management and multitasking abilities.
• Proficiency with Google Workspace for documentation and collaboration.
• Experience with Groove or similar email platforms is a plus.

Responsibilities

• Serve as the first point of contact for customers via email, phone, and social channels.
• Maintain and update customer records in the CRM system.
• Learn and uphold the event participation process to ensure full experience for customers.
• Provide administrative support and collaborate with team on upcoming activities and events.
• Engage with customers to promote community interaction on company pages and groups.
• Participate in team planning meetings to drive growth and direction.

Skills

Customer Service

Multi-tasking

Communication

Time Management

Google Suite

Groove / Email software

Tools

Google Suite

Groove

Job description

# Customer Service Manager$23.00## The RoleThe Customer Service Manager will be the first point of contact for customers reaching out via email or other official channels (i.e. phone or social media). This position will resolve inquiries, troubleshoot issues, and ensure every customer has what they need to be able to participate in company events successfully.The ideal candidate for this role is extremely organized and knows how to multi-task as this position will entail managing customer service needs across multiple brands which will require a strong ability to multi-task.## What You'll Do* 1. Maintain and manage customer records by keeping the company CRM system up to date.* 2. Respond promptly and professionally to customer inquiries.* 3. Learn and uphold the company’s customer participation process to ensure customers receive the full event experience. This will include properly engaging with customers prior to the events to provide all necessary information.* 4. Become proficient in relevant company database software(s).* 5. Provide administrative support to the team where appropriate in preparation for upcoming activities and events.* 6. Learn and uphold the company’s culture and standards.* 7. Understand company products, services, and brands.* 8. Assist with social media efforts where appropriate to cultivate community interaction on relevant company pages and groups.* 9. Actively participate in team planning meetings to contribute significant value to company growth and direction.## Requirements* To perform the job successfully, an individual should demonstrate the following competencies:* - Previous customer service experience.* - The drive and energy to manage multiple accounts across multiple brands.* - Excellent verbal and written communication skills.* - Ability to understand client needs and handle customer journey processes.* - A commitment to excellent customer service.* - Strong time management skills.* - Strong multi-tasking skills.* - Proficient computer skills and experience with Google Suite.* - Experience with Groove or other email software is a huge plus!* Join us in creating unforgettable experiences that leave a lasting impression on our clients and the communities we serve!## Perks & Benefits* ★Opportunities for wage increases and full-time employment after 90 days.