Customer Experience & Events Manager (Multi-Brand)

Terrain Race; Phoenix (AZ); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Wage increases

Full-time employment after 90 days

Job summary

Terrain Race seeks a Customer Service Manager to be the first point of contact for customers via email, phone or social media. This role resolves inquiries, troubleshoots issues, and ensures participants have what they need to participate in company events successfully.

The ideal candidate is highly organized and capable of multi-tasking across multiple brands, maintaining CRM records, and providing essential admin support for upcoming events.

Qualifications

• Previous customer service experience.
• Excellent verbal and written communication.
• Ability to multi-task across brands.

Responsibilities

• Maintain and manage customer records in the CRM.
• Respond promptly and professionally to inquiries.
• Learn and uphold the customer participation process for events.
• Proficient in relevant database software.
• Provide administrative support for upcoming activities and events.
• Uphold company culture and standards.
• Understand products, services, and brands.
• Assist with social media to cultivate community interaction.
• Participate in team planning meetings to support growth.

Skills

Customer service

Multitasking

Communication skills

Time management

Google Suite

Tools

Groove

Job description

Terrain Race seeks a Customer Service Manager to be the first point of contact for customers via email, phone or social media. This role resolves inquiries, troubleshoots issues, and ensures participants have what they need to participate in company events successfully.

The ideal candidate is highly organized and capable of multi-tasking across multiple brands, maintaining CRM records, and providing essential admin support for upcoming events.