Customer Service Manager

Terrain Race; Phoenix (AZ); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Wage increases

Full-time employment after 90 days

Job summary

Terrain Race seeks a Customer Service Manager to be the first point of contact for customers via email, phone or social media. This role resolves inquiries, troubleshoots issues, and ensures participants have what they need to participate in company events successfully.

The ideal candidate is highly organized and capable of multi-tasking across multiple brands, maintaining CRM records, and providing essential admin support for upcoming events.

Qualifications

• Previous customer service experience.
• Excellent verbal and written communication.
• Ability to multi-task across brands.

Responsibilities

• Maintain and manage customer records in the CRM.
• Respond promptly and professionally to inquiries.
• Learn and uphold the customer participation process for events.
• Proficient in relevant database software.
• Provide administrative support for upcoming activities and events.
• Uphold company culture and standards.
• Understand products, services, and brands.
• Assist with social media to cultivate community interaction.
• Participate in team planning meetings to support growth.

Skills

Customer service

Multitasking

Communication skills

Time management

Google Suite

Tools

Groove

Job description

# Customer Service Manager$23.00## The RoleThe Customer Service Manager will be the first point of contact for customers reaching out via email or other official channels (i.e. phone or social media). This position will resolve inquiries, troubleshoot issues, and ensure every customer has what they need to be able to participate in company events successfully.The ideal candidate for this role is extremely organized and knows how to multi-task as this position will entail managing customer service needs across multiple brands which will require a strong ability to multi-task.## What You'll Do* 1. Maintain and manage customer records by keeping the company CRM system up to date.* 2. Respond promptly and professionally to customer inquiries.* 3. Learn and uphold the company’s customer participation process to ensure customers receive the full event experience. This will include properly engaging with customers prior to the events to provide all necessary information.* 4. Become proficient in relevant company database software(s).* 5. Provide administrative support to the team where appropriate in preparation for upcoming activities and events.* 6. Learn and uphold the company’s culture and standards.* 7. Understand company products, services, and brands.* 8. Assist with social media efforts where appropriate to cultivate community interaction on relevant company pages and groups.* 9. Actively participate in team planning meetings to contribute significant value to company growth and direction.## Requirements* To perform the job successfully, an individual should demonstrate the following competencies:* - Previous customer service experience.* - The drive and energy to manage multiple accounts across multiple brands.* - Excellent verbal and written communication skills.* - Ability to understand client needs and handle customer journey processes.* - A commitment to excellent customer service.* - Strong time management skills.* - Strong multi-tasking skills.* - Proficient computer skills and experience with Google Suite.* - Experience with Groove or other email software is a huge plus!* Join us in creating unforgettable experiences that leave a lasting impression on our clients and the communities we serve!## Perks & Benefits* ★Opportunities for wage increases and full-time employment after 90 days.