Customer Experience & Events Manager

Blacklight Run; Phoenix (AZ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Wage increases

Full-time employment after 90 days

Job summary

Blacklight Run in Phoenix is seeking a Customer Service Manager to serve as the first point of contact across email, phone, and social channels, resolving inquiries and ensuring attendees have what they need for event participation.

You will manage customer records in the CRM, respond promptly, learn the event participation process, and support the team with administrative tasks to help events run smoothly.

Qualifications

• Must have customer service experience.
• Strong multi-brand coordination and time management.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain and manage customer records in the CRM.
• Respond promptly and professionally to customer inquiries.
• Support customers to ensure a full event experience.
• Proficient with company database software.
• Provide administrative support for upcoming activities and events.
• Understand company products and brands.
• Assist with social media to foster community engagement.
• Participate in team planning meetings.

Skills

Customer service experience

Multi-brand coordination

Communication skills

Time management

Team player

Tools

Google Suite

CRM software

Groove

Job description

Blacklight Run in Phoenix is seeking a Customer Service Manager to serve as the first point of contact across email, phone, and social channels, resolving inquiries and ensuring attendees have what they need for event participation.

You will manage customer records in the CRM, respond promptly, learn the event participation process, and support the team with administrative tasks to help events run smoothly.