Customer Service Manager (Coffee & Pantry Account Relations) - San Diego, CA

Compass Group USA; San Diego (CA); On-site; USD 77,000 - 84,000; Full time

Benefits offered by this job

Yearly Bonus Opportunity

Co. Car

Job summary

Canteen in San Diego, CA, is seeking a Customer Service Manager (Coffee Services & Pantry) to deliver exceptional client experiences and drive account retention in a fast-paced Office Coffee Services environment.

You will partner with the District Operations Manager to oversee a portfolio of customer accounts, lead a Route Delivery team, and identify opportunities for service improvements and growth. Strong communication and Excel skills are required.

Qualifications

• 5+ years in Customer Service, Account Management, or similar fields.
• Bachelor's degree preferred; related experience considered.
• Proven ability to build relationships and retain clients.
• Strong communication and travel locally with driver's license.

Responsibilities

• Partner with the District Operations Manager to manage a portfolio of customer accounts.
• Conduct customer retention calls and service follow-up meetings.
• Visit customer locations to strengthen relationships and identify service improvements.
• Lead Route Delivery Drivers to ensure exceptional service and retention.
• Drive same-store sales growth through proactive engagement and product recommendations.
• Utilize Excel and reporting tools to analyze performance metrics.
• Prepare customer insights and performance reports for leadership.

Skills

Customer Service

Account Management

Client Retention

Coffee Services

Communication Skills

Education

Bachelor's degree preferred

Associate degree or equivalent

Tools

Excel

Job description

Select how often (in days) to receive an alert:

Customer Service Manager (Coffee & Pantry Account Relations) - San Diego, CA

Salary: $77,000 - $84,000 / year

Other Forms of Compensation:Yearly Bonus Opportunity & Co. Car

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary:

The Customer Service Manager (Coffee Services & Pantry) is responsible for delivering exceptional customer experience, driving client retention, and supporting the growth of existing accounts within a fast-paced Office Coffee Services environment. This role partners closely with the District Operations Manager to manage a portfolio of customer accounts.

The ideal candidate is customer-focused, highly organized, data-driven, and passionate about building long-term client relationships.

Key Responsibilities

Customer Relationship Management

• Partner with the District Operations Manager to support and manage a portfolio of customer accounts.
• Conduct customer retention calls and service follow-up meetings.
• Visit customer locations to strengthen relationships, address concerns, and identify opportunities for service improvement.
• Resolve escalated customer issues professionally and in a timely manner.
• Maintain high levels of customer satisfaction and account retention.

Route Team Leadership & Operations Support

• Lead, coach, and support a team of Route Delivery Drivers to ensure exceptional customer service, account retention, and operational excellence.
• Conduct regular ride-alongs, performance reviews, and coaching sessions to promote safety, service quality, and professional development.
• Monitor route efficiency, service execution, and customer feedback to identify trends and implement corrective actions when needed.

Account Growth & Business Development

• Drive same-store sales growth through proactive customer engagement and product recommendations.
• Identify opportunities to expand services, improve customer experience, and increase revenue within existing accounts.
• Monitor customer activity, service trends, and business performance to support retention and growth strategies.

Reporting & Business Analysis

• Utilize Excel and reporting tools to analyze customer, operational, and sales performance metrics.
• Review trends, identify opportunities, and recommend actions to improve results.
• Prepare customer insights, and performance reports to leadership.

Qualifications Preferred

• 5+ years of experience in Customer Service, Customer Success, Account Management, Client Retention, or coffee services background.
• Bachelor's degree preferred; Associate degree or equivalent combination of education and experience considered.
• Proven ability to build strong customer relationships and drive client retention.
• Experience in resolving customer concerns and managing service-related issues.
• Intermediate to advanced Microsoft Excel skills.
• Strong verbal, written, presentation, and communication skills.
• Valid driver's license and ability to travel locally to customer locations.

Preferred Qualifications

• Passion for coffee, hospitality, and delivering exceptional customer experiences.
• Proven ability to identify account growth opportunities and increase revenue within existing customer relationships.

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.