On-Site Customer Care & Ops Manager

Derek Gromko; Cheshire (CT); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Job summary

The Derek Gromko - State Farm Agent in Cheshire, CT is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. You will lead the team, coordinate communications, and handle inquiries related to auto and home insurance.

Strong organizational skills and bilingual Spanish are preferred. This on-site role offers growth opportunities within a family-focused agency committed to long-term success and community service.

Qualifications

• Excellent communication and organizational skills.
• Ability to manage multiple priorities with attention to detail.
• Experience in customer service, office management, sales or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.
• Spanish bilingual preferred.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Handle auto & home insurance questions
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates and billing inquiries.

Skills

Excellent communication

Organizational skills

Attention to detail

Experience in customer service / sales

Bilingual Spanish

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks

ABOUT OUR AGENCY:
The Gromko Insurance Agency opened in 2005. Our office is built on a strong, family-first atmosphere where people feel supported, valued, and encouraged to succeed. We believe hard work should be rewarded, both professionally and financially, and we make work-life balance a core part of our culture. This is an environment where team members can grow their careers while still prioritizing what matters most outside of work.

For our team, we offer a Simple IRA, license reimbursement, and a supportive, stable workplace focused on long-term success. We’re looking for individuals who want to be part of a close-knit team, take pride in their work, and build a meaningful career in an agency that truly cares about its people.

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Location Address: 366 South Main St. Cheshire, CT 06410 (Mon-Fri 9am-5pm) Not Remote

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Handle auto & home insurance questions
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates and billing inquiries.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, Sales or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.
• Bilingual Spanish preferred