Front Desk & Client Care Specialist

Don Enga Insurance Agency Inc; New York (NY); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public

Job summary

Don Enga Insurance Agency Inc is seeking a friendly receptionist to handle front-desk duties and support the team. The ideal candidate is organized, detail-oriented, and comfortable discussing insurance options with customers.

You will greet guests, handle calls, schedule appointments, maintain records, and assist with CRM data entry. Experience in customer service is preferred, with strong communication and multitasking skills.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Sales conversations

Organizational skills

CRM systems

Microsoft Office

Job description

Don Enga Insurance Agency Inc is seeking a friendly receptionist to handle front-desk duties and support the team. The ideal candidate is organized, detail-oriented, and comfortable discussing insurance options with customers.

You will greet guests, handle calls, schedule appointments, maintain records, and assist with CRM data entry. Experience in customer service is preferred, with strong communication and multitasking skills.