Customer Experience Manager

Michaels Stores; Tampa (FL); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player seeks a Customer Experience Manager to enhance the shopping experience in Tampa. This dynamic role involves leading front-end operations, managing team performance, and ensuring compliance with company standards. You will be at the forefront of creating memorable customer interactions while overseeing omnichannel processes and in-store events. With a commitment to fostering creativity, this position offers a robust benefits package and opportunities for professional growth. If you have a passion for retail and a knack for leadership, this is the perfect opportunity for you.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management and customer service.
• Ability to train and coach team members effectively.

Responsibilities

• Manage front-end operations and ensure compliance with company policies.
• Lead omnichannel initiatives and plan in-store events.

Skills

Retail Management

Customer Service

Team Leadership

Event Planning

Education

High School Diploma

Bachelor's Degree in Business or related field

Job description

Join to apply for the Customer Experience Manager role at Michaels Stores.

Store - TAMPA-BRUCE B DOWNS, FL

Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, maintaining store recovery standards, and providing friendly customer service.

Responsibilities include:

1. Assisting Store Manager in ensuring compliance with SOPs and company policies; managing store conditions and results.
2. Following front-end policies, achieving KPIs, and managing team performance.
3. Planning and executing in-store events and class activities.
4. Leading omnichannel initiatives.
5. Managing shrink, safety programs, and assisting with cash reconciliation, inventory, and onboarding.
6. Training and coaching team members, participating in performance management, and serving as Manager on Duty.
7. Providing excellent customer service, supporting truck unloading and stocking, and cross-training in custom framing.
8. In stores without a Framing Manager, leading high-quality custom framing services.

Preferred skills include retail management experience, with physical requirements such as standing, lifting, and working in a retail environment. The role involves working nights, weekends, and early mornings.

At Michaels, our purpose is to fuel the joy of creativity. We offer robust benefits, including health insurance, paid time off, tuition assistance, and employee discounts. Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities.