Retail Customer Experience Manager-FT

Michaels Stores; Bradenton (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Retail Customer Experience Manager to lead front-end operations and enhance customer satisfaction. This role involves managing store conditions, executing in-store events, and guiding a dedicated team to meet KPIs. The ideal candidate will have a strong background in retail management and a passion for delivering exceptional customer service. Join a dynamic team where your leadership will directly impact the shopping experience and contribute to a positive store environment. This is a fantastic opportunity to grow your career in a supportive and inclusive workplace.

Qualifications

• Experience in retail management is preferred.
• Ability to manage store conditions and achieve KPIs.

Responsibilities

• Manage front-end operations to deliver a customer-centric experience.
• Lead omnichannel initiatives and ensure compliance with policies.
• Support onboarding and training of new team members.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Event Planning

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

Join to apply for the Retail Customer Experience Manager-FT role at Michaels Stores.

Store - BRADENTON, FL

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to uphold our Brand Promises. Provide friendly customer service.

1. Assist Store Manager in ensuring compliance with SOPs and company policies; manage store conditions and results.
2. Ensure front end policies are followed; meet KPIs and guide your team to achieve theirs.
3. Plan and execute class and in-store events.
4. Lead omnichannel initiatives.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
7. Support onboarding and training of new team members; coach the customer experience team.
8. Serve as Manager on Duty (MOD).
9. Promote a positive, respectful environment; embody the organization’s values.
10. Assist customers by locating products and providing solutions.
11. Participate in truck unloading and stocking, ensuring standards and budget adherence.
12. Cross-train in Custom Framing sales and production.
13. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager.

Preferred Knowledge/Skills/Abilities: Retail management experience preferred. Other duties as assigned.

Physical Requirements and Work Environment: Ability to stand long periods, move throughout the store, lift heavy boxes, and work nights, weekends, and early mornings. Some outdoor work and handling of glass and heat press in the frame shop.

Applicants must meet legal requirements applicable in their location. Michaels is committed to inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.