PT Customer Experience Manager

Michaels Stores; New Port Richey (FL); On-site; USD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a part-time Customer Experience Manager to enhance the shopping journey for customers. In this role, you will lead front-end operations, ensuring compliance with company policies while fostering a customer-centric environment. Your responsibilities will include managing team performance, planning in-store events, and training staff. This position offers a chance to make a significant impact in a dynamic retail setting, where creativity and customer satisfaction are at the forefront. Join a team that values inclusion and provides comprehensive benefits to support your well-being.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management is preferred.
• Ability to train and develop team members.

Responsibilities

• Assist Store Manager in ensuring compliance with policies.
• Plan and lead in-store events and manage team performance.

Skills

Retail Management

Customer Service

Team Leadership

Cash Reconciliation

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

Join to apply for the PT Customer Experience Manager role at Michaels Stores

Store - TAMPA-NEWPORT RICHEY, FL

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Provide friendly customer service.

Responsibilities include:

1. Assist Store Manager in ensuring adherence to SOPs and company policies, ensuring compliance and accountability for store conditions and results.
2. Ensure all front-end policies and procedures are followed; achieve KPIs and manage team performance.
3. Plan and lead in-store events and activities.
4. Lead omnichannel processes and manage shrink and safety programs.
5. Assist with cash reconciliation, bank deposits, inventory processes, and onboarding of new team members.
6. Train, coach, and develop the customer experience team; participate in performance management.
7. Serve as Manager on Duty (MOD).
8. Interact respectfully with customers, assist with locating products, and provide solutions.
9. Participate in truck unloading, stocking, and cross-train in custom framing sales and production.
10. Lead high-quality custom framing delivery in stores without a Framing Manager.

Preferred Knowledge/Skills/Abilities:

Other duties as assigned. Retail management experience preferred.

Physical Requirements and Work Environment:

• Ability to stand for long periods, move throughout the store, and perform physical tasks like bending, lifting, and reaching.
• Work includes nights, weekends, and early mornings; some outdoor work and handling of glass and heat press in frame shop.

Applicants must meet legal requirements for the U.S. and have a commitment to inclusion and reasonable accommodations.

Company Information:

Michaels fuels the joy of creativity with over 1,300 stores across North America, plus online presence. We prioritize team wellbeing with comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts.

Michaels is an Equal Opportunity Employer committed to inclusion and accessibility for all individuals, including those with disabilities. Contact Customer Care at 1-800-642-4235 for accommodations.