Customer Experience Manager

Michaels Stores; New Port Richey (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Experience Manager to enhance customer satisfaction and drive store performance. This role involves overseeing front-end operations, leading a dedicated team, and ensuring compliance with company standards. You will play a key role in creating memorable shopping experiences by managing omnichannel processes and executing in-store events. If you are passionate about retail and have a knack for leadership, this opportunity is perfect for you. Join a company that values creativity and inclusivity while offering comprehensive benefits and a supportive work environment.

Benefits

Comprehensive Benefits

Inclusive Employment Practices

Qualifications

• Experience in retail management with a focus on customer experience.
• Ability to lead teams and achieve performance metrics.

Responsibilities

• Assist Store Manager in compliance with SOPs and company policies.
• Plan and execute in-store events while managing shrink and safety programs.

Skills

Retail Management Experience

Customer Service

Team Leadership

KPI Achievement

Job description

Join to apply for the Customer Experience Manager role at Michaels Stores.

Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, and maintaining store recovery standards to uphold our Brand Promises. Provide friendly customer service and lead the team to meet KPIs.

Responsibilities include:

1. Assisting Store Manager in ensuring compliance with SOPs and company policies.
2. Following all front-end policies and achieving KPIs.
3. Planning and executing in-store events.
4. Leading omnichannel initiatives.
5. Managing shrink and safety programs.
6. Assisting with cash reconciliation, inventory, onboarding, training, and coaching team members.
7. Serving as Manager on Duty (MOD).
8. Providing excellent customer interactions and supporting truck unloading, stocking, and cross-training in custom framing.

Preferred skills include retail management experience, with physical requirements such as standing, lifting, and moving throughout the store environment. The role involves working nights, weekends, and early mornings in a climate-controlled retail setting.

At Michaels, our purpose is to fuel the joy of creativity. We offer comprehensive benefits and are committed to inclusive employment practices. For accommodations, contact our Customer Care.