Full Time Customer Experience Manager

Michaels Stores; Lakeland (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Full Time Customer Experience Manager to enhance customer satisfaction and lead front-end operations. This dynamic role involves managing store conditions, ensuring compliance with policies, and delivering exceptional customer service. You will support team performance, plan in-store events, and engage with customers to create a welcoming shopping environment. With a commitment to team wellbeing and comprehensive benefits, this opportunity is perfect for those passionate about retail management and customer experience.

Benefits

Health insurance

Paid time off

Employee discounts

Qualifications

• Retail management experience preferred.
• Ability to manage team performance and achieve KPIs.

Responsibilities

• Assist Store Manager in managing store conditions and compliance.
• Plan and execute in-store events and lead omnichannel processes.
• Support onboarding and training of new team members.

Skills

Retail management

Customer service

Team management

Cash handling

Job description

Join to apply for the Full Time Customer Experience Manager role at Michaels Stores.

Store - LAKELAND, FL

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to uphold our Brand Promises. Provide friendly customer service.

Responsibilities

1. Assist Store Manager in ensuring compliance with SOPs and company policies; manage store conditions and results.
2. Follow all front end policies; achieve KPIs and manage team performance.
3. Plan and execute in-store events in line with company programs.
4. Lead omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
7. Support onboarding and training of new team members; participate in performance management and talent development.
8. Serve as Manager on Duty (MOD).
9. Interact positively with customers, assist with locating products, and provide solutions.
10. Participate in truck unloading and stocking, ensuring standards are met.
11. Cross-train in Custom Framing sales and production where applicable.

Preferred Skills and Experience

Retail management experience preferred.

Physical Requirements and Work Environment

• Ability to stand for long periods, move throughout the store, and perform physical tasks such as lifting and reaching.
• Work may include nights, weekends, outdoor tasks, and working in climate-controlled or non-controlled environments.

Applicants must meet legal requirements for employment in the U.S.

Company Overview

Michaels is North America's leading creative destination with over 1,300 stores and an online presence. We prioritize team wellbeing with comprehensive benefits, including health insurance, paid time off, and discounts. We are an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities.