Customer Experience Manager

Jose Maravillo Farmers Insurance; Magnolia (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Job summary

The Maravillo Agency in Magnolia, Texas, is looking for a motivated Insurance Customer Service Representative to join our team and deliver outstanding service to existing clients. You will help build long-term relationships, handle policy questions, billing inquiries, endorsements, and document requests, while maintaining accurate records and supporting agents.

The ideal candidate is bilingual (English/Spanish), has strong communication skills, attention to detail, and is organized and

Qualifications

• Strong communication and customer service skills.
• Bilingual English & Spanish proficiency.
• Comfortable speaking with customers over phone and email.
• Attention to detail and accuracy.
• Ability to multitask and manage time effectively.
• Professional, dependable, and team-oriented.
• Basic computer skills and willingness to learn agency systems.
• Prior customer service or office experience preferred.
• Insurance experience or licensing is a plus (or willingness to obtain license).

Responsibilities

• Provide outstanding customer service to existing clients.
• Answer incoming calls, emails, and text messages professionally.
• Assist customers with policy questions, billing inquiries, and coverage changes.
• Process endorsements, policy updates, and document requests.
• Send and follow up on DocuSign documents and required forms.
• Maintain accurate and up-to-date customer records.
• Support agents with administrative and service-related tasks.
• Follow up with customers to ensure requests are completed.
• Build rapport and long-term relationships with clients.
• Adhere to agency and Farmers Insurance guidelines.

Skills

Bilingual (English & Spanish)

Strong communication

Customer service

Basic computer skills

Time management

Team-oriented

Tools

DocuSign

Job description

Job Description

Join a team that cares about our customers and you!

The Maravillo Agency, a Farmers Insurance agency in Magnolia, Texas, is looking for a motivated, dependable, and customer-focused individual to join our team as an Insurance Customer Service Representative.

At the Maravillo Agency, we believe exceptional service is the foundation of long-term customer relationships. In this role, you will play a vital part in creating a positive customer experience, maintaining strong client relationships, and helping our agency retain and grow its book of business.

We are looking for someone who takes ownership of their work, communicates effectively, and enjoys helping people find solutions. The ideal candidate is proactive, organized, detail-oriented, and comfortable identifying opportunities to provide additional value to our customers through coverage reviews and cross-selling.

If you take pride in delivering excellent customer service, building trust, and being part of a team that values accountability, teamwork, and professional growth, this may be the perfect opportunity for you.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Mon-Fri Schedule
• Hands on Training
• Career Growth Opportunities

Responsibilities

• Provide outstanding customer service to existing clients
• Answer incoming calls, emails, and text messages in a professional and timely manner
• Assist customers with policy questions, billing inquiries, and coverage changes
• Process endorsements, policy updates, and document requests
• Send and follow up on DocuSign documents and required forms
• Maintain accurate and up-to-date customer records
• Support agents with administrative and service-related tasks
• Follow up with customers to ensure requests are completed
• Build rapport and long-term relationships with clients
• Adhere to agency and Farmers Insurance guidelines

Requirements

• Strong communication and customer service skills
• BILINGUAL (English & Spanish)
• Comfortable speaking with customers over the phone and via email
• High attention to detail and accuracy
• Ability to multitask and manage time effectively
• Professional, dependable, and team-oriented attitude
• Basic computer skills and ability to learn agency systems
• Prior customer service or office experience preferred
• Insurance experience or licensing is a plus (or willingness to obtain license if required)