Customer Experience Manager

Michaels Stores; Kildeer (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading retail company seeks a Store Manager to deliver a customer-centric shopping experience. Responsibilities include managing front-end operations, leading the team to meet KPIs, and ensuring compliance with store standards. This role requires strong leadership skills and retail management experience.

Qualifications

• Retail management experience preferred.

Responsibilities

• Assist Store Manager in ensuring adherence to SOPs and company policies.
• Manage front-end policies and achieve KPIs.
• Support onboarding and training of new team members.

Skills

Customer Service

Leadership

Retail Management

Job description

Store - CHI-KILDEER, IL

Job Summary

Deliver a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. Maintain store recovery standards to uphold our Brand Promises and provide friendly customer service.

Key Responsibilities

1. Assist Store Manager in ensuring adherence to Standard Operating Procedures (SOPs) and company policies, ensuring legal compliance and store standards.
2. Manage front-end policies, achieve KPIs, and lead the team to meet their individual KPIs.
3. Plan and execute class and in-store events aligned with company programs.
4. Lead omnichannel processes and manage shrink and safety programs.
5. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
6. Support onboarding and training of new team members; coach and develop team members to achieve results.
7. Serve as Manager on Duty (MOD).
8. Engage positively with customers, assist with product location, and provide solutions.
9. Participate in truck unloading and stocking, ensuring standards and budget are maintained.
10. Cross-train in Custom Framing sales and production.
11. In stores without a Framing Manager, lead high-quality custom framing solutions and manage workload in partnership with the Store Manager.
12. Perform other duties as assigned.

Preferred Skills and Experience

• Retail management experience preferred.

Physical and Work Environment Requirements

• Ability to stand for long periods, move throughout the store, and perform physical tasks such as lifting and reaching.
• Work involves climate-controlled environments, outdoor work, and use of equipment like ladders.
• Work hours may include nights, weekends, and early mornings.

Legal and Company Information

Applicants must meet legal requirements. Michaels is committed to diversity and inclusion, providing reasonable accommodations as needed. For more details, visit our website or contact Customer Care.