Part Time Retail Customer Experience Manager

Michael's; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading retail company seeks a Store Manager to enhance customer experience and manage front-end operations. Responsibilities include team leadership, adherence to policies, and ensuring a positive shopping environment. Ideal candidates will have retail management experience and a commitment to customer service.

Benefits

Comprehensive benefits

Qualifications

• Preferred experience in retail management.
• Ability to train and coach team members.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and policies.
• Manage front-end operations and achieve KPIs.
• Train and develop customer experience team.

Skills

Retail management

Customer service

Team leadership

Job description

Store - Brownsburg, IN

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with the onboarding of new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model for others
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget
14. Manage and execute the shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, managing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred experience: Retail management experience preferred

Physical Requirements

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If assistance is needed to perform these functions, contact your supervisor for reasonable accommodation.

Work Environment

• Public retail store setting; climate-controlled areas; some outdoor work; work hours include nights, weekends, and early mornings
• Work may involve handling glass and heat press in the Frame shop

Applicants in the U.S. must meet legal requirements.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. For more info, visit Michaels.com and Michaels.ca. We prioritize team wellbeing with comprehensive benefits. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We support full inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.