FT Customer Experience Manager

Michaels Stores; Crystal Lake (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Experience Manager to enhance the shopping journey. This role involves overseeing front-end operations, leading a dedicated team, and ensuring compliance with store policies. You will be instrumental in planning in-store events and driving omnichannel initiatives while promoting a positive environment. With a focus on customer service and team development, this position offers a chance to make a significant impact in a retail setting. Join a company that values team wellbeing and offers comprehensive benefits to support your success.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management and customer service.
• Ability to lead and develop a team effectively.

Responsibilities

• Manage front-end operations and ensure compliance with policies.
• Train and coach the customer experience team.

Skills

Retail Management Experience

Customer Service

Team Leadership

Performance Management

Job description

Join to apply for the FT Customer Experience Manager role at Michaels Stores.

Store - CHI- Crystal Lake, IL

Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, and maintaining store recovery standards to uphold Brand Promises. Provide friendly customer service.

Responsibilities include:

1. Assisting Store Manager in ensuring compliance with SOPs, policies, and standards; managing store conditions and results.
2. Following all front-end policies; achieving KPIs and managing team performance.
3. Planning and executing in-store events.
4. Leading omnichannel initiatives.
5. Managing shrink and safety programs.
6. Assisting with cash reconciliation, inventory, and onboarding new team members.
7. Training and coaching the customer experience team; participating in performance management; supporting talent development.
8. Serving as Manager on Duty (MOD).
9. Promoting a respectful, positive environment; exemplifying the organization’s values.
10. Providing customer assistance and solutions.
11. Participating in truck unloading, stocking, and cross-training in Custom Framing.

Additional responsibilities may include leading high-quality custom framing solutions in stores without a Framing Manager.

Preferred skills include retail management experience. Physical requirements involve standing, moving, lifting, and working in a climate-controlled environment, with some outdoor work and work hours including nights, weekends, and early mornings.

Applicants must meet legal requirements. Michaels prioritizes team wellbeing with comprehensive benefits, including health insurance, paid time off, tuition assistance, and discounts. For more info, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for accommodations.