P.T. Nights and Weekends Customer Experience Manager

Michael's; Oswego Township (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company dedicated to fueling creativity! In this role, you'll lead front-end operations, ensuring a customer-centric shopping experience while managing a dynamic team. You'll be responsible for executing store standards, planning engaging events, and promoting a positive environment. With a focus on team wellbeing, this position offers opportunities for growth and development in a vibrant retail setting. If you're passionate about creativity and exceptional service, this is the perfect opportunity for you!

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management preferred.
• Strong customer service skills are essential.

Responsibilities

• Assist Store Manager in managing store operations and compliance.
• Lead customer experience team to achieve KPIs.
• Plan and execute in-store events and promotions.

Skills

Retail Management Experience

Customer Service

Team Leadership

Job description

Store - CHI-OSWEGO, IL

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding of new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others respectfully; remain positive; promote commitment to the organization’s vision and values; project a positive image; serve as a role model
12. Acknowledge customers, assist in locating products, and provide solutions
13. Participate in truck unloading and stocking to ensure standards and budget adherence
14. Manage and execute shrink and safety programs
15. Cross train in Custom Framing selling and production
16. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions, managing workload in partnership with the Store Manager
17. Other duties as assigned

Preferred Knowledge/Skills/Abilities

• Retail management experience preferred

Physical Requirements

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Contact supervisor for accommodations if needed to perform essential functions

Work Environment

• Public retail store setting; climate-controlled areas; some outdoor work; work hours include nights, weekends, and early mornings
• Some stock rooms may not be climate controlled; work with glass cutter and heat press in Frame shop

Applicants in the U.S. must meet legal requirements for the role.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. We also own Artistree and MakerPlace by Michaels. Founded in 1973, headquartered in Irving, Texas, Michaels is the best place for all things creative.

We prioritize team wellbeing with benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. Visit mikbenefits.com for details.

Michaels is an Equal Opportunity Employer. We are committed to full inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.