Part Time Customer Experience Manager

Lensa; DeKalb (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

Join Michaels as a Store Manager in DeKalb, IL, where you'll deliver a customer-centric shopping experience. Lead front-end operations, manage team performance, and ensure compliance with company policies. Enjoy comprehensive benefits and a supportive work environment in a creative retail setting.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail management experience preferred.
• Ability to manage team performance and achieve KPIs.

Responsibilities

• Manage front-end operations and customer service.
• Assist Store Manager with compliance and team accountability.
• Plan and execute in-store events.

Skills

Customer Service

Leadership

Retail Management

Job description

Be among the first 25 applicants! Be part of Michaels, the leading career site for job seekers at every stage of their career. Our client, Michaels Inc, is seeking professionals for the Store position in DeKalb, IL. Apply via Lensa today!

Store - DEKALB, IL

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to fulfill our Brand Promises. Provide friendly customer service.

1. Assist Store Manager in ensuring compliance with SOPs and company policies; hold team accountable for store conditions and results.
2. Ensure front-end policies are followed; achieve KPIs and manage team performance.
3. Plan and execute in-store events in line with company programs.
4. Lead omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
7. Support onboarding, training, and coaching of team members; participate in performance management and talent development.
8. Serve as Manager on Duty (MOD).
9. Promote a respectful and positive work environment; serve as a role model.
10. Assist customers, help locate products, and provide solutions.
11. Participate in truck unloading and stocking, ensuring standards are met within budget.
12. Cross-train in Custom Framing sales and production.
13. In stores without a Framing Manager, lead high-quality custom framing delivery, planning and managing workload with the Store Manager.

Preferred Knowledge/Skills/Abilities

Other duties as assigned. Retail management experience is preferred.

Physical Requirements and Work Environment

• Ability to stand for long periods, move throughout the store, bend, lift, carry, reach, and stretch.
• Lift heavy boxes, access high shelves with ladders.
• Work in a climate-controlled store environment; some outdoor work and work hours may include nights, weekends, and early mornings.

Legal Requirements

Applicants must meet federal, state, and local legal requirements. Reasonable accommodations are available upon request.

Company Overview

Michaels is committed to fueling the joy of creativity, operating over 1,300 stores across North America. We offer comprehensive benefits including health insurance, paid time off, tuition assistance, and employee discounts. For more information, visit www.michaels.com.

Equal Opportunity Statement

Michaels is an Equal Opportunity Employer committed to inclusion. We provide reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.