Customer Experience Manager

Schneider National, Inc.; Green Bay (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) savings plan with company match

Paid time off and paid holidays

Incentive pay program

Job summary

Schneider National, Inc. in Green Bay is seeking a Customer Experience Manager to lead a team that interfaces between Commercial Sales and Customer Service. You will drive a business plan to ensure the team hits key metrics for revenue, volume and service and act as a bridge to support sellers with account visits.

The role requires leadership experience, a business-focused mindset, and strong communication skills to deliver an outstanding customer experience.

Qualifications

• Bachelor's degree in business or a related field.
• Two plus years of transportation or logistics experience.
• Leadership, mentoring or coaching experience.
• Effective written and oral communication skills.

Responsibilities

• Coach and mentor a team of customer service associates.
• Provide an outstanding experience for Schneider’s customers.
• Create a business plan that ensures the achievement of metrics related to revenue, volume and service.
• Support sellers with account business plans and customer visits.
• Analyze and implement improvements to current systems and processes.

Skills

Leadership/mentoring

Communication skills

Transportation/logistics experience

Education

Bachelor's degree in business or related field

Job description

Welcome to Schneider! Thank you for your interest in a career with us. | My Account Options

Job Description - Customer Experience Manager (263267)

Job Description

Job Number:

263267 - Full-time Monday-Friday, 8 a.m.-5 p.m.

Shift

1st Shift

Job overview:

Schneider is seeking a Customer Experience Manager in Green Bay to lead a team that acts as a bridge between Schneider’s Commercial Sales and Customer Service teams. The Customer Experience Manager will execute a business plan that ensures its team’s metrics are being met.

Responsibilities:

• Coach and mentor a team of customer service associates.
• Provide an outstanding experience for Schneider’s customers.
• Create a business plan that ensures the achievement of metrics related to revenue, volume and service.
• Support sellers with account business plans and customer visits.
• Analyze and implement improvements to current systems and processes.

Skills and qualifications:

• Bachelor's degree in business or a related field.
• Two plus years of transportation or logistics experience.
• Previous leadership, mentoring or coaching experience.
• Effective written and oral communication skills.

Pay and benefits:

• Medical, dental and vision insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.

Job

Customer Service

Primary Location

USA-WISCONSIN-Green Bay

Building Location Address : 3101 S Packerland Dr , Green Bay, WI, 54313