Customer Experience Manager

Five Below; City of Auburn (NY); On-site; USD 35,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Experience Manager who thrives in a dynamic retail environment. This role is pivotal in ensuring that every customer enjoys a quick and friendly checkout experience while leading a team to meet service goals. With responsibilities ranging from overseeing store operations to training crew members, you'll play a key role in maintaining a WOW workplace. If you are passionate about customer service and enjoy working in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• 2+ years of management experience in a retail environment.
• Strong verbal and written communication skills are essential.

Responsibilities

• Ensure excellent customer service through training and personal contact.
• Oversee front-end operations and manage store cleanliness.

Skills

Management Experience

Communication Skills

Multi-tasking

Customer Service

Problem Solving

Education

High School Diploma

College Experience

Job description

Join to apply for the Customer Experience Manager role at Five Below.

At Five Below, our growth is driven by people who embrace our purpose: We believe life is better when you Let Go & Have Fun in an amazing experience filled with unlimited possibilities, all at low prices. Our over 20,000 associates will tell you there’s no other place like it. Our culture, guided by our purpose and The Five Below Way — our values and behaviors — inspires big ideas, energy, passion, and a WOW workplace experience.

Responsibilities

• Ensure all crew members deliver excellent customer service through personal contact and training on the B.E.S.T. customer service experience, ensuring quick, friendly checkout experiences.
• Lead the store to meet and maintain customer service score goals set by the District Manager.
• Oversee front-end operations, merchandising, equipment maintenance, and associate training.
• Manage opening and closing procedures, store cleanliness, recovery, and readiness for customers.
• Perform store manager duties in their absence.
• Partner with the store manager to recruit, train, coach, develop, and supervise crew members.
• Review corporate communications and respond appropriately.
• Collaborate with the leadership team on merchandising and store recovery procedures.
• Perform store maintenance tasks as needed.

Qualifications

• High School diploma or equivalent; college experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task, think creatively, and maintain composure under pressure.

Essential Job Functions

• Operate cash register frequently.
• Move merchandise up to 25 lbs and reach heights of 5-10 feet.
• Ascend/descend ladders to retrieve and store stock.
• Position self to kneel, bend, twist, and stoop regularly.
• Communicate effectively with customers, managers, and coworkers.
• Assist customers across the sales floor and in the stock room.
• Work flexible hours, including days, evenings, weekends, and possibly overnight shifts and travel.
• Identify and follow instructions via email and print.
• Remain stationary and upright for 80% of the time.

Additional Information

Explore our benefits at benefits.fivebelow.com to discover health, financial, and wellness perks. Five Below is an Equal Opportunity Employer and provides accommodations for individuals with disabilities. For requests, visit crewservices.zendesk.com/hc/en-us/requests/new.

Position Details

• Type: Hourly
• Level: Mid-Senior
• Employment: Full-time
• Industry: Retail