Customer Experience Leader - WOW Service & Store Ops

Five Below; North Providence (RI); On-site; USD 22,000 - 30,000; Full time

Job summary

Five Below is seeking an energetic store leadership professional to drive customer service excellence in our Rhode Island location. You will lead a diverse crew, coach team members, and ensure front-end operations and merchandising meet brand standards.

Open/close procedures, stockroom upkeep, and daily maintenance are part of the role. The role requires at least 2 years in management, strong communication skills, and the ability to multi-task in a fast-paced retail environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking and ability to remain composed under pressure.
• Must be at least 18 years old.

Responsibilities

• Lead assigned store to achieve and maintain customer service score goals.
• Recruit, train, coach, develop and supervise crew members.
• Oversee front-end operations and merchandising to meet brand standards.
• Open and close the store; maintain cleanliness and stockroom readiness.
• Perform store manager duties in the manager's absence.
• Partner with leadership on merchandising and store recovery.
• Ensure safety, equipment functionality, and daily maintenance.

Job description

Five Below is seeking an energetic store leadership professional to drive customer service excellence in our Rhode Island location. You will lead a diverse crew, coach team members, and ensure front-end operations and merchandising meet brand standards.

Open/close procedures, stockroom upkeep, and daily maintenance are part of the role. The role requires at least 2 years in management, strong communication skills, and the ability to multi-task in a fast-paced retail environment.