Customer Experience Leader: Team & Process Excellence

Adams Hometown Markets; Portland (CT); In loco; USD 42.000 - 52.000; Tempo pieno

Descrizione del lavoro

Adams Hometown Markets is seeking a Customer Service Manager to lead our customer service team, ensuring exceptional service and satisfaction. You will analyze feedback to drive improvements and enhance the overall experience.

Responsibilities include managing day-to-day operations, conducting team meetings and evaluations, and developing a customer strategy aligned with company values. Flexibility for shifts, evenings, weekends, and holidays is required; 45-hour work week.

Competenze

• Two years retail or customer service experience preferred.
• Ability to lift up to 80-85 lbs.; stand for long periods in varied environments.
• Strong communication, organizational and teamwork skills.

Mansioni

• Manage day-to-day operations and develop customer service policies and procedures.
• Conduct regular team meetings and evaluations; provide customer feedback.
• Develop and implement a customer strategy aligned with company goals.
• Monitor industry trends and best practices to improve service.
• Establish service standards and guidelines aligned with exceptional service.
• Analyze customer interactions to identify improvement areas and implement actions.
• Streamline processes to boost efficiency while maintaining quality.
• Resolve escalated issues promptly to ensure satisfaction and retention.
• Foster relationships with key customers and address concerns proactively.
• Collaborate with cross-functional teams to ensure seamless customer experience.
• Generate reports on team performance and customer feedback for senior management.

Conoscenze

Physical abilities

Strong communication

Organizational skills

Teamwork

Quality

Safety culture

Descrizione del lavoro

Adams Hometown Markets is seeking a Customer Service Manager to lead our customer service team, ensuring exceptional service and satisfaction. You will analyze feedback to drive improvements and enhance the overall experience.

Responsibilities include managing day-to-day operations, conducting team meetings and evaluations, and developing a customer strategy aligned with company values. Flexibility for shifts, evenings, weekends, and holidays is required; 45-hour work week.