Customer Experience Manager: Service Excellence & Strategy

Adamshtm; Connecticut; On-site; USD 50,000 - 55,000; Full time

Job summary

Adamshtm in Connecticut is seeking a Customer Service Manager to lead a dedicated team in delivering exceptional service and customer satisfaction. You will oversee daily operations, implement effective customer service strategies, and ensure the team meets service standards.

The ideal candidate will have a background in retail or customer service, with strong communication and organizational skills, and a commitment to safety and quality. A salary range of $50,000-$55,000 is offered depending on experience.

Qualifications

• Preferred: Two years’ retail or customer service experience.
• Ability to fulfill customer orders in a timely manner.
• Ability to stand or walk at least 10 hours daily.

Responsibilities

• Lead and oversee the customer service team to ensure exceptional service delivery.
• Monitor and analyze customer interactions to identify areas of improvement.
• Foster positive relationships with key customers.

Skills

Strong communication Skills

Organizational Skills

Working in a team based environment

Quality

Safety Culture

Job description

Adamshtm in Connecticut is seeking a Customer Service Manager to lead a dedicated team in delivering exceptional service and customer satisfaction. You will oversee daily operations, implement effective customer service strategies, and ensure the team meets service standards.

The ideal candidate will have a background in retail or customer service, with strong communication and organizational skills, and a commitment to safety and quality. A salary range of $50,000-$55,000 is offered depending on experience.