Customer Experience Leader - SaaS Support & AI (Hybrid)

Dealr, Inc.; Loveland (CO); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flex Spending Account

401k

Paid Holidays & Paid Time Off

Hybrid Work-from-Home Schedule (Tues &

Fridays remote after first 30 days)

Job summary

Dealr, Inc. is seeking a Customer Service Manager to lead the day-to-day operations of the Customer Service team, delivering exceptional experiences for automotive dealerships using dealr.cloud. You will set service standards, manage KPIs, and partner with Product, Engineering, and Sales to drive improvements.

You will coach, onboard and develop staff, hire new members, and act as an escalation point for complex issues while advancing AI-enabled support initiatives. Hybrid work options apply.

Qualifications

• 5+ years of customer service and technical support experience in SaaS or software-focused environments.

Responsibilities

• Own the day-to-day operations and performance of the Customer Service team, ensuring coverage and SLA adherence.
• Set and raise the standard for the customer experience and help dealerships use dealr.cloud effectively.
• Coach and develop team members through regular 1:1s and team meetings, building a strong leadership bench.

Skills

Customer service

Technical support

Leadership

SaaS

Tools

Help desk platforms

CRM systems

Job description

Dealr, Inc. is seeking a Customer Service Manager to lead the day-to-day operations of the Customer Service team, delivering exceptional experiences for automotive dealerships using dealr.cloud. You will set service standards, manage KPIs, and partner with Product, Engineering, and Sales to drive improvements.

You will coach, onboard and develop staff, hire new members, and act as an escalation point for complex issues while advancing AI-enabled support initiatives. Hybrid work options apply.