Customer Experience Leader, Retail Store Ops

Five Below; Philadelphia (Philadelphia County); On-site; USD 18,000 - 23,000; Full time

Job summary

Five Below is hiring a store crew leader in Philadelphia to drive top customer service scores and smooth front-end operations. You will train crew, supervise checkout and merchandising, ensure safety and cleanliness, and cover manager duties when needed.

The role requires at least 2 years in management and strong verbal/written communication, with flexibility for day/evening/weekend shifts in a fast-paced retail environment.

Qualifications

• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure
• High School Graduate or equivalent

Responsibilities

• Lead assigned store to achieve customer service score goals.
• Train crew on the BEST customer service experience and ensure fast, friendly checkout.
• Oversee front-end operations and merchandising to brand standards.
• Open and close procedures; keep store clean and ready for customers.
• Perform store manager duties in the manager's absence.
• Recruit, train, coach, and supervise crew members.
• Coordinate with leadership on merchandising and store recovery.
• Manage stock room and routine maintenance tasks.

Skills

Excellent verbal and written comms

Ability to multi-task

Creative thinking

Ability to maintain composure under a0

Customer service mindset

Education

High School Graduate or equivalent

Job description

Five Below is hiring a store crew leader in Philadelphia to drive top customer service scores and smooth front-end operations. You will train crew, supervise checkout and merchandising, ensure safety and cleanliness, and cover manager duties when needed.

The role requires at least 2 years in management and strong verbal/written communication, with flexibility for day/evening/weekend shifts in a fast-paced retail environment.