Customer Experience Leader, Lab Operations

EssilorLuxottica; Pompano Beach (FL); On-site; USD 62,000 - 103,000; Full time

Job summary

EssilorLuxottica is seeking a Full-Time Customer Advocacy Leader to oversee customer satisfaction, service recovery, and experience performance within the lab. You will partner with operations, quality, and support teams to identify trends and drive corrective actions while focusing on improving turn times and overall quality.

Qualifications include 3+ years leading teams in manufacturing/optical or related environments and a Bachelor’s in Business or related field.

Qualifications

• High School diploma/G.E.D.

Responsibilities

• Lead and develop a customer advocacy team to improve satisfaction and experience.
• Partner with operations, quality, and support teams to identify issues and drive improvements.
• Monitor customer feedback data and KPIs to prioritize and implement corrective actions.
• Ensure end-to-end turn-time and quality outcomes in collaboration with cross-functional teams.

Skills

Leadership

Customer service

Communication

Education

Bachelor's in Business

Job description

EssilorLuxottica is seeking a Full-Time Customer Advocacy Leader to oversee customer satisfaction, service recovery, and experience performance within the lab. You will partner with operations, quality, and support teams to identify trends and drive corrective actions while focusing on improving turn times and overall quality.

Qualifications include 3+ years leading teams in manufacturing/optical or related environments and a Bachelor’s in Business or related field.