Customer Experience Leader - Ophthalmic Quality

Luxottica; Azusa (CA); On-site; USD 72,000 - 103,000; Full time

Benefits offered by this job

Health care

Retirement savings

Employee discounts

Job summary

Luxottica in the United States seeks a Customer Advocate to drive exceptional experiences by overseeing data analysis, reporting, and quality management across the lab and service teams. Lead a small team, monitor dashboards, set turnaround targets, identify root causes from customer feedback, and collaborate with cross-functional partners to reduce churn and improve service quality.

Applicants should have optical industry experience, strong analytics, CRM proficiency, and outstanding

Qualifications

• Experience in optical industry production and customer-facing roles.
• Strong leadership and data-driven decision making.
• Proficient with CRM and reporting tools.

Responsibilities

• Data Analysis and Reporting: Monitor and analyze customer feedback data to identify trends and opportunities.
• Quality Management: Use feedback to ensure impeccable quality and drive change.
• Internal/External Communication: Coordinate with cross-functional teams for seamless customer journeys.

Skills

Optical knowledge

Leadership

Data analysis

CRM systems

Communication

Cross-functional team

Tools

CRM platforms

Data dashboards

Job description

Luxottica in the United States seeks a Customer Advocate to drive exceptional experiences by overseeing data analysis, reporting, and quality management across the lab and service teams. Lead a small team, monitor dashboards, set turnaround targets, identify root causes from customer feedback, and collaborate with cross-functional partners to reduce churn and improve service quality.

Applicants should have optical industry experience, strong analytics, CRM proficiency, and outstanding