Customer Experience Leader - High-End Catering

Compass Group USA; Costa Mesa (CA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD&D

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Job summary

Eurest USA is seeking a Customer Experience Manager for Orange County, CA to lead a high-performing team delivering exceptional service. This role focuses on training, audits, and continuous improvement while gathering customer insights for strategic actions.

You will partner with management to drive client satisfaction, monitor trends, and present data to enhance the overall experience with our corporate dining programs.

Qualifications

• 3+ years high end catering experience REQUIRED
• Bachelor’s degree preferred, in marketing, nutrition, or quality control
• 5+ years of experience in food service, hospitality, or customer service management
• Proven experience in a high-volume customer service environment
• Strong understanding of healthy food options and industry trends
• Excellent communication and presentation skills (verbal and written)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Responsibilities

• Lead and manage a team to deliver excellent customer service, maintaining high-quality standards
• Collaborate with management on training, audits, and action plan development to improve team performance
• Oversee customer service feedback systems and provide regular updates to the team for improvement
• Manage employee recognition initiatives to promote morale and motivation
• Provide clients with insights on trends related to food, beverages, amenities, and more
• Assist with menu samplings, client presentations, and delivering tailored solutions
• Gather, compile, and analyze competitor data to keep the team informed on market trends
• Engage with customers directly, addressing concerns and inquiries promptly and professionally
• Work closely with systems and resources to compile accurate nutritional, allergen, and intolerance information
• Coordinate menu development and marketing strategies with internal teams
• Ensure quality standards are regularly reviewed, communicated, and reflected in the SOP manual
• Comply with company and client policies regarding food safety, physical safety, and other operational guidelines

Skills

Customer service management

Team leadership

Communication skills

Presentation skills

Office software

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Excel

PowerPoint

Job description

Eurest USA is seeking a Customer Experience Manager for Orange County, CA to lead a high-performing team delivering exceptional service. This role focuses on training, audits, and continuous improvement while gathering customer insights for strategic actions.

You will partner with management to drive client satisfaction, monitor trends, and present data to enhance the overall experience with our corporate dining programs.