Customer Experience Manager

Compass Group USA; Costa Mesa (CA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Eurest in California is seeking a Customer Experience Manager to lead a high-performing team, deliver exceptional service, and drive continuous improvement. You will oversee training, audits, and client-facing insights while ensuring safety and quality standards.

You will collaborate with internal teams on menu development and marketing strategies, gather feedback, and present trends to enhance the client experience.

Qualifications

• 3+ years high end catering experience REQUIRED
• Bachelor’s degree preferred, in marketing, nutrition, or quality control
• A minimum of 5 years of experience in food service, hospitality, or customer service management
• Proven experience in a high-volume customer service environment
• Strong understanding of healthy food options and industry trends
• Problem-solving skills with the ability to adapt in a fast-paced environment
• Experience in an office or corporate environment, with a focus on operational excellence
• High attention to detail, with a proactive approach and sense of urgency
• Exceptional communication and presentation skills (both verbal and written)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Responsibilities

• Lead and manage a team to deliver excellent customer service, maintaining high-quality standards
• Collaborate with management on training, audits, and action plan development to improve team performance
• Oversee customer service feedback systems and provide regular updates to the team for improvement
• Manage employee recognition initiatives to promote morale and motivation
• Provide clients with insights on trends related to food, beverages, amenities, and more
• Assist with menu samplings, client presentations, and delivering tailored solutions
• Gather, compile, and analyze competitor data to keep the team informed on market trends
• Engage with customers directly, addressing concerns and inquiries promptly and professionally
• Work closely with systems and resources to compile accurate nutritional, allergen, and intolerance information
• Coordinate menu development and marketing strategies with internal teams
• Ensure quality standards are regularly reviewed, communicated, and reflected in the SOP manual
• Comply with company and client policies regarding food safety, physical safety, and other operational guidelines

Skills

Team leadership

Exceptional communication

Presentation skills

Problem solving

Attention to detail

Education

Bachelor’s degree preferred in marketing, nutrition, or quality control

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Job description

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Position Title:CUSTOMER EXPERIENCE MANAGER-ORANGE COUNTY, CA

Salary: $110,000-$120,000/annually

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary

As a Customer Experience Manager, you will lead and inspire a team to consistently deliver exceptional customer service while ensuring adherence to quality standards. You’ll collaborate with the management team to drive training initiatives, perform audits, and develop actionable plans for continuous improvement. Additionally, you will play a key role in gathering valuable customer feedback, analyzing trends, and presenting data to enhance the overall client experience.

Key Responsibilities:

• Lead and manage a team to deliver excellent customer service, maintaining high-quality standards.
• Collaborate with management on training, audits, and action plan development to improve team performance.
• Oversee customer service feedback systems and provide regular updates to the team for improvement.
• Manage employee recognition initiatives to promote morale and motivation.
• Provide clients with insights on trends related to food, beverages, amenities, and more.
• Assist with menu samplings, client presentations, and delivering tailored solutions.
• Gather, compile, and analyze competitor data to keep the team informed on market trends.
• Engage with customers directly, addressing concerns and inquiries promptly and professionally.
• Work closely with systems and resources to compile accurate nutritional, allergen, and intolerance information.
• Coordinate menu development and marketing strategies with internal teams.
• Ensure quality standards are regularly reviewed, communicated, and reflected in the SOP manual.
• Comply with company and client policies regarding food safety, physical safety, and other operational guidelines.

Qualifications:

• 3+years high end catering experience REQUIRED
• Bachelor’s degree preferred, in marketing, nutrition, or quality control.
• A minimum of 5 years of experience in food service, hospitality, or customer service management.
• Proven experience in a high-volume customer service environment.
• Strong understanding of healthy food options and industry trends.
• Problem-solving skills with the ability to adapt in a fast-paced environment.
• Experience in an office or corporate environment, with a focus on operational excellence.
• High attention to detail, with a proactive approach and sense of urgency.
• Exceptional communication and presentation skills (both verbal and written).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Associates at Eurest are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.