Customer Experience Leader, High-End Catering

Compass Group USA; Costa Mesa (CA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Job summary

Eurest in Orange County, CA seeks a Customer Experience Manager to lead a team delivering exceptional service and maintain high-quality standards. You will partner with management on training, audits, and continuous improvement initiatives, while gathering customer feedback and presenting trends to enhance the client experience.

You will oversee nutrition data accuracy, collaborate on menu development, and ensure SOPs reflect quality and safety requirements across the catering operation.

Qualifications

• 3+ years high end catering experience REQUIRED
• Bachelor’s degree preferred, in marketing, nutrition, or quality control
• A minimum of 5 years of experience in food service, hospitality, or customer service management
• Proven experience in a high-volume customer service environment
• Strong understanding of healthy food options and industry trends
• Problem-solving skills with the ability to adapt in a fast-paced environment
• Experience in an office or corporate environment, with a focus on operational excellence
• High attention to detail, with a proactive approach and sense of urgency
• Exceptional communication and presentation skills (both verbal and written)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Responsibilities

• Lead and manage a team to deliver excellent customer service, maintaining high-quality standards
• Collaborate with management on training, audits, and action plan development to improve team performance
• Oversee customer service feedback systems and provide regular updates to the team for improvement
• Manage employee recognition initiatives to promote morale and motivation
• Provide clients with insights on trends related to food, beverages, amenities, and more
• Assist with menu samplings, client presentations, and delivering tailored solutions
• Gather, compile, and analyze competitor data to keep the team informed on market trends
• Engage with customers directly, addressing concerns and inquiries promptly and professionally
• Work closely with systems and resources to compile accurate nutritional, allergen, and intolerance information
• Coordinate menu development and marketing strategies with internal teams
• Ensure quality standards are regularly reviewed, communicated, and reflected in the SOP manual
• Comply with company and client policies regarding food safety, physical safety, and other operational guidelines

Skills

Customer service management

High end catering

Leadership

Training

Education

Bachelor’s degree in marketing, nutrition, or quality control

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Job description

Eurest in Orange County, CA seeks a Customer Experience Manager to lead a team delivering exceptional service and maintain high-quality standards. You will partner with management on training, audits, and continuous improvement initiatives, while gathering customer feedback and presenting trends to enhance the client experience.

You will oversee nutrition data accuracy, collaborate on menu development, and ensure SOPs reflect quality and safety requirements across the catering operation.