Customer Experience Leader - Growth & Leadership

W.W.Williams; Auburn (WA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

8 Paid Holidays and 1 Paid WellnessDay

Paid Time Off

Employee Referral Bonus Program

Medical, Dental and Vision Insurance

401k with a Company Match

Company Paid Training

Growth and Leadership Opportunities

Job summary

W.W. Williams is seeking a Customer Experience Supervisor to help manage a profitable service department. You will staff effectively, ensure customer satisfaction, control costs, and drive service activities to meet customer expectations.

This role emphasizes ethical sales, timely work order handling, and skilled use of dealer systems. The ideal candidate will have 3+ years in heavy-duty dealership or diesel service, strong communication skills, and solid knowledge of ADP Dealer System and

Qualifications

• 3+ years' experience with heavy-duty dealership and/or diesel service environment.
• Strong working knowledge of dealer business systems (e.g., ADP Dealer System).
• Strong written and verbal communication skills.
• Strong customer service skills.
• Computer and software skills including Microsoft Office Suite.

Responsibilities

• Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles in for service.
• Open and close work orders in a timely manner.
• Research vehicle recalls, services, and repair information with manufacturers' websites.
• Able to sell needed vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner.

Skills

Customer service

Communication

Recall research

Office software

Tools

ADP Dealer System

Microsoft Office Suite

Job description

W.W. Williams is seeking a Customer Experience Supervisor to help manage a profitable service department. You will staff effectively, ensure customer satisfaction, control costs, and drive service activities to meet customer expectations.

This role emphasizes ethical sales, timely work order handling, and skilled use of dealer systems. The ideal candidate will have 3+ years in heavy-duty dealership or diesel service, strong communication skills, and solid knowledge of ADP Dealer System and