Customer Experience Supervisor

W.W.Williams; Auburn (WA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

8 Paid Holidays and 1 Paid WellnessDay

Paid Time Off

Employee Referral Bonus Program

Medical, Dental and Vision Insurance

401k with a Company Match

Company Paid Training

Growth and Leadership Opportunities

Job summary

W.W. Williams is seeking a Customer Experience Supervisor to help manage a profitable service department. You will staff effectively, ensure customer satisfaction, control costs, and drive service activities to meet customer expectations.

This role emphasizes ethical sales, timely work order handling, and skilled use of dealer systems. The ideal candidate will have 3+ years in heavy-duty dealership or diesel service, strong communication skills, and solid knowledge of ADP Dealer System and

Qualifications

• 3+ years' experience with heavy-duty dealership and/or diesel service environment.
• Strong working knowledge of dealer business systems (e.g., ADP Dealer System).
• Strong written and verbal communication skills.
• Strong customer service skills.
• Computer and software skills including Microsoft Office Suite.

Responsibilities

• Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles in for service.
• Open and close work orders in a timely manner.
• Research vehicle recalls, services, and repair information with manufacturers' websites.
• Able to sell needed vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner.

Skills

Customer service

Communication

Recall research

Office software

Tools

ADP Dealer System

Microsoft Office Suite

Job description

Customer Experience Supervisor Opportunity Summary

Customer Experience Supervisor is responsible for assisting in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change, and control of service activity to ensure all work scheduled is performed to the customer's satisfaction.

Job Duties

• Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles in for service.
• Open and close work orders in a timely manner.
• Research vehicle recalls, services, and repair information with manufacturers' websites.
• Able to sell needed vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner.

Work Experience And Qualifications

• 3+ years' experience with heavy-duty dealership and/or diesel service environment.
• Strong working knowledge of dealer business systems (e.g., ADP Dealer System).
• Strong written and verbal communication skills.
• Strong customer service skills.
• Computer and software skills including Microsoft Office Suite.

Employee Rewards And Benefits

• 8 Paid Holidays and 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental and Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth and Leadership Opportunities

About The Company

W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing and warehouse/supply chain management solutions to a varied customer base. Our products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation and third-party supply chain logistics services. Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military and boat owners to name a few.

What began as a small family-owned business has evolved into one of the nation's most diversified solutions provider. We are relentlessly dedicated to helping our customers achieve maximum up time. From single trucking to cranes to fleet management to power generators to military and commercial packaging - consider it done.

We are Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyone who wears the W.W. Williams name - from service technicians to advisors to business executives - is committed to getting the job done right, the first time around. Our people are our greatest assets; we support our team with access to world class training and development opportunities. It's this level of investment and care that matters to customers, giving you peace of mind that your fleet is in the right hands.

W.W. Williams is one of the nation’s largest sales and service networks of industrial power products. With multiple locations across the US and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP