Customer Experience Lead — Diesel Service

Pho Prime, LLC; Auburn (WA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

8 Paid Holidays and 1 Paid WellnessDay

Paid Time Off

Employee Referral Bonus Program

Medical, Dental and Vision Insurance

401k with a Company Match

Company Paid Training

Growth and Leadership Opportunities

Job summary

W.W.Williams Company in Auburn, WA is seeking a Customer Experience Supervisor to help lead a profitable service department, focusing on staffing, customer satisfaction, cost controls, setting and meeting objectives with high initiative for change, and control of service activity to ensure all work scheduled is performed to the customer's satisfaction.

You will assist customers with service appointments, manage work orders, research recalls, and promote necessary maintenance in an ethical,

Qualifications

• 3+ years' experience in heavy-duty dealership/diesel service environments.
• Strong written and verbal communication skills.
• Proficiency with dealer business systems and MS Office.

Responsibilities

• Assist customers with setting service appointments and keeping clients informed of status.
• Open and close work orders in a timely manner.
• Research vehicle recalls, services and repair information with manufacturers' websites.
• Sell necessary vehicle maintenance and repairs ethically and professionally.

Skills

Communication skills

Heavy-duty dealership experience

Tools

ADP Dealer System

MS Office

Job description

W.W.Williams Company in Auburn, WA is seeking a Customer Experience Supervisor to help lead a profitable service department, focusing on staffing, customer satisfaction, cost controls, setting and meeting objectives with high initiative for change, and control of service activity to ensure all work scheduled is performed to the customer's satisfaction.

You will assist customers with service appointments, manage work orders, research recalls, and promote necessary maintenance in an ethical,