Customer Experience Leader — Front Store & Training

The TJX Companies, Inc.; Cypress (TX); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Healthcare (medical/dental/vision)

HSA

Life insurance

Paid parental leave

Paid holidays/vacation/sick

Scholarship program

Adoption assistance

Referral bonuses

Job summary

Marshalls in Cypress, TX is seeking a frontline leader to promote an excellent customer experience and oversee a team of Associates at the front of the store. You’ll model outstanding service, train staff, and partner with management to meet store goals.

Responsibilities include organizing POS coverage, coaching on loyalty programs, upholding labor policies, and maintaining a safe, clean environment while delivering on company standards and safety guidelines.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of Associates at front of store.
• Lead by example with courteous customer service.
• Train and mentor Associates on front end principles.
• Promote loyalty programs.
• Coordinate breaks and POS coverage.
• Maintain store cleanliness and safety.
• Ensure adherence to labor laws and store policies.

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Train others

Team player

Leadership

Tools

POS systems

Job description

Marshalls in Cypress, TX is seeking a frontline leader to promote an excellent customer experience and oversee a team of Associates at the front of the store. You’ll model outstanding service, train staff, and partner with management to meet store goals.

Responsibilities include organizing POS coverage, coaching on loyalty programs, upholding labor policies, and maintaining a safe, clean environment while delivering on company standards and safety guidelines.