Customer Experience Leader - Front End & Service Desk

Hannaford; Scarborough (ME); On-site; USD 23,000 - 34,000; Full time

Job summary

Hannaford Supermarkets is seeking a front-end associate for Store 08451 in Scarborough, ME. The role involves cashier and service desk duties, maintaining a neat appearance, adhering to policies, and supporting safety and store operations.

Candidates should demonstrate strong customer service, be at least 18 years old, and be able to learn multiple tasks and the technical requirements of cashier and service desk roles.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements (18 years).
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Responsibilities

• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
• Assist in special projects and perform other functions as assigned by supervision.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed.
• Observe security standards by staying alert and being aware of customers' actions and behavior.
• Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
• Frequently, perform cashier and/or bagging functions
• Frequently, perform service desk/kiosk and if trained, bookkeeper functions
• Perform all other duties as assigned.

Skills

Customer service

Cashier operations

Service desk

Multitasking

Job description

Hannaford Supermarkets is seeking a front-end associate for Store 08451 in Scarborough, ME. The role involves cashier and service desk duties, maintaining a neat appearance, adhering to policies, and supporting safety and store operations.

Candidates should demonstrate strong customer service, be at least 18 years old, and be able to learn multiple tasks and the technical requirements of cashier and service desk roles.